ADA Policy

ADA Policy

In order to service disabled patrons, Arena at the Denny Sanford PREMIER Center reserves seating for patrons with visual, hearing and mobility impairments. In order to better serve you, we ask that you please identify any special needs you may have. The KELOLAND Box Office is open Monday through Friday from 10 am – 5 pm to answer any questions. You may also obtain information by calling (605) 367-7288.

If a special ADA accommodation is needed, please contact Denny Sanford PREMIER Center at least 72 hours prior to the start of the event.

For a complete copy of our Americans with Disabilities Policies and Procedures Manual, please contact us:

phone: 605-367-7288
email: info@sfarena.com
write: SMG - Sioux Falls
1201 N West Ave
Sioux Falls, SD 57104

Policy Statement:
SMG Sioux Falls strives to provide all patrons with an equal opportunity to participate in all services, programs and activities. This includes those patrons with accessible needs resulting from physical or mental disabilities. In order to achieve an equal opportunity for all patrons, SMG Sioux Falls has implemented policies and procedures which have heightened awareness of the needs of individuals with disabilities as outlined in the text of the Americans with Disabilities Act of 1990.

Ticket Sales / Box Office:
Box office personnel have a proper understanding of the arena to provide adequate information to patrons with questions about seating areas. The accessible seating will be clearly mapped out on a seating chart.

Accessible Seating:
All accessible seating locations will provide a clear line of sight viewing of shows and events. All accessible seating positions will be exclusively reserved for patrons who are wheelchair users or have severe physical limitations. Accessible seating is available on a first come first serve basis.

Companion seats – These seats are available for all accessible seating areas, although there may be no more than three (3) companion seats available for each accessible seat.

Temporary Disabilities - If you have a temporary disability/injury and you have already purchased tickets to an event, please call the KELOLAND Box Office and we will make the necessary arrangements for you to attend the event in a comfortable and enjoyable manner. When calling, please have the event, date, section, row, and seat available.

Interpreters:
SMG Sioux Falls will provide interpreters to assist hearing impaired patrons at no cost. All requests for interpreters must be provided to the Administrative Office at least thirty (30) days prior to the event at (605) 367-7288.

Assistive Listening Devices:
Assistive listening devices are available for deaf and hard of hearing individuals at no charge. Please visit the Sioux Falls Arena Box Office before entering the facility. A driver’s license or credit card will be requested as a deposit.

Patrons with Service Animals:
Trained guide dogs or service animals are permitted in the Sioux Falls Arena.The Americans with Disabilities Act (ADA) defines a service animal as any dog, such as a guide dog or signal dog that is individually trained to provide assistance to an individual with a disability.  This includes psychiatric service animals that are individually trained to provide service to individuals with psychiatric or neurological disabilities, such as preventing or interrupting impulsive or destructive behaviors. Service animals must be harnessed, leashed or tethered at all times, unless special circumstances exist, and will be required to rest in the seating area of the individual with a disability, rather than in the aisle.